Refund Policy

RETURN POLICY
Last updated April 11, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sixstitches@hotmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Six-Stitches
Attn: Returns
RMA #
28 Webber Drive  
Rochester, NY 14626  
United States  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS    
The following items cannot be returned or exchanged:
 
     ●     customized    
 
 
For defective or damaged products, please contact us at the customer service email address below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 10% restocking fee will be charged for all returns.     
     ●     Sale items are FINAL SALE and cannot be returned.     
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
sixstitches@hotmail.com